An applicant, recipient, or individual acting on behalf of an applicant or recipient has the right to appeal and / or express dissatisfaction with services provided by and through Kentucky River Foothills Development Council.
Written complaints concerning denial; reduction; exclusion from, or termination of a service; dissatisfaction with a service received; discrimination; or failure to act upon a request for service with a reasonable promptness should be sent to:
Kentucky River Foothills Development Council, Inc.
309 Spangler Drive
Richmond, KY 40475
The Executive Director will respond to written complaints within 5 days. If dissatisfied with the Executive Director’s response, complainants have a right to a hearing regarding their appeal, and a right to be present and testify at the hearing.
A request for a hearing should be submitted in writing by the complainant to the Executive Director at the above address. The Board Chairperson will be notified of the complainant’s request for a hearing regarding their appeal and a hearing panel will be selected and a hearing date will be set. The complainant will be notified in writing of the hearing date and the procedures to be followed as required by the funding source.
Clients have additional rights of appeal to the funding department @ U.S. Department of Health & Human Services; Administration for Children & Families; 661 Forsyth Street 4M60; Atlanta, GA 30303-8909.