Transportation Services

LANGUAGE SERVICES
Language Assistance is available for LEP (Limited English Proficient) individuals is provided at no cost.  All Foothills Express transportation services are open to the public.

• Dial 7-1-1 to use in Kentucky or call one of the toll-free numbers below:
  • TTY (Text Telephone): 800-648-6056
  • Voice: 800-648-6057
  • Speech-to-Speech: 888-244-6111
  • Spanish: 866-557-5762

AGE REQUIREMENT POLICY

• Individuals under the age of 15 must be accompanied by an adult. Ages 15+ may ride alone.

FARE

• Children aged 8 and under ride free on all services. Pricing for individuals over the age of 8 differs for each service. Please see service pages for more details.

SEAT BELT AND CHILD SAFETY POLICY

• Kentucky State Law requires all riders to wear a seat belt at all times. Children under the age of 8, or who are less than 57-inches in height, MUST be secured in an appropriate child safety seat for their age, weight, and height. Additionally, all safety seats MUST be provided by and secured by the parent or legal guardian. Only children greater than 57-inches in height shall not be required to be secured in a child safety seat or booster.
• Passengers must inform dispatch staff when a car seat is required.

WHEELCHAIRS AND STROLLERS

• All Foothills Express buses are wheelchair equipped. Foothills Express requires that all wheelchairs be strapped down and secured. If a passenger refuses to be secured, no service will be provided.
• Foothills Express requires all children to be removed from strollers. Strollers are to be folded and stowed away safely.

GROCERIES AND CARRY-ON BAGS
Drivers are not permitted to carry any passenger items.

• Transit Systems: Due to limited and unpredictable seating availability, only three grocery/shopping bags are allowable.
• Other Services: A manageable number of items or bags is acceptable as long as the carry-on items do not encroach upon another rider’s space/seating.

No Show and Late Cancellation Policy

ADA Complaint Procedure Form – English

ADA Complaint Procedure – Spanish

CLIENT EXPECTATIONS:

• Profane language or disrespectful comments will neither be tolerated over the phone, nor on the bus. Use of either may result in termination or refusal of transportation services.

BUS RULES:

• You must comply with Kentucky Seat Belt Laws.
• Firearms, weapons, or hazardous materials of any kind are prohibited on the bus.
• Smoking is prohibited in all transportation vehicles.
• Eating and/or drinking is prohibited in all transportation vehicles.
• Please give up your seat to those less able.
• Only certified service animals and guide dogs are allowed on transportation vehicles.
• Use earphones. Radios and other auditory devices are only permitted with the use of earphones.
• Please put your trash in the proper receptacles.
• Don’t vandalize. Vandalism is a crime, which will be punished with a fine or jail sentence. Please report vandalism.
• Do not distract your operator while the bus is in motion.
• Be respectful and considerate of other passengers.
• Do not defecate, urinate, or release bodily fluids on the bus.
• Do not physically or verbally abuse, threaten or attack other passengers or the bus operator.
• Do not board the bus under the influence of alcohol or drugs.
• Do not engage in lewd or offensive conduct or indecent exposure.
• Keep aisle clear. Do not place anything on the floor that may roll or move when unattended.
• Please remain seated until the bus comes to a complete stop for disembarking.
• All passengers must be fully clothed; including shirts and shoes must be worn at all time.
• Keep feet off of seats and do not take up more than one seat.
• Foothills Express is not responsible for items left on the bus.

Foothills’ Transportation Department reserves the right to limit rider’s access to a bus if they are not complying with stated rules.

For cancellations and delays due to inclement weather please turn to your local news stations.

Foothills Express (Transportation Program) Inclement Weather Policy

 

Please be aware that the Foothills Express office will be closed on dates below:

Transportation will only be provided for medically necessary trips (dialysis clients).  No other routes will be in operation.
 
Observed Holiday Dates
New Years Day Monday Jan. 3, 2022
Martin Luther King Birthday Monday Jan. 17, 2022
Presidents Day Monday Feb. 21, 2022
Memorial Day Monday May 30, 2022
Independence Day Monday July 4, 2022
Labor Day Monday Sept. 5, 2022
Veteran’s Day Friday Nov. 11, 2022
Thanksgiving Thursday Nov. 24, 2022
Thanksgiving Friday Nov. 25, 2022
Christmas Eve Friday Dec. 23, 2022
Christmas Day Monday Dec. 26, 2022
New Years Eve Friday Dec. 30, 2022
New Years Day Monday Jan. 2, 2023

KRFDC Title VI Notice to the Public (Agency)

Title VI of Civil Rights Act of 1964

Title VI Notice to the Public – English (Transportation)

Title VI Notice to the Public – Spanish (Transportation)

Title VI Complaint Procedures (Transportation) 

Title VI Complaint Forms (Transportation)

KRFDC Reasonable Accommodation Policy and Form

Public Transit Disadvantaged Business Enterprise Notice

RFP Public Transportation NEMT Dispatch Software

Bid Opportunity List

Transportation Department
309 Spangler Drive
Richmond, KY 40475
Email or call
1-800-819-7083 or (859) 624-3236